Know what reinstalling removes
BBC Asia’s Player FAQ says deleting the app deletes its downloaded programmes. Before reinstalling, inspect the mobile copies you are relying on. A catalogue entry or watch history is a different record from the local video.
Write down the programmes and episodes you intended to watch offline. Keep that note outside the app. It cannot restore a deleted file, but it makes any legitimate re-download task understandable instead of relying on memory.
Check the problem before removing the app
Record whether the issue affects one programme, all playback, sign-in or a download. Identify the exact message before choosing a troubleshooting action. That observation helps keep an account question separate from the state of the local copies.
Use the provider’s current troubleshooting in a controlled order. An ordinary close and reopen is different from deleting the application. Preserve the prepared offline queue while you determine whether a more disruptive step is necessary.
Prepare a replacement plan while connected
The FAQ describes downloads as temporary and limited to selected programmes. Before removing the app, consider whether you will have the connection, time and current access needed to prepare eligible copies again. Inspect the actual item’s status rather than assuming every previous copy can be restored.
Do not assume every title can always be downloaded again merely because it once was. Check its present availability and account entitlement. This article does not promise permanent local storage, file export or a way to extend an expired copy.
Questions answered
What does the FAQ say happens to downloads when the app is deleted?
They are deleted with the app.
Can the website create the same mobile offline copies?
The FAQ describes downloads in the app; the website is for streaming.
Sources & further reading
Official references for the subjects discussed. Service terms and device software can change.