Leave the television at its sign-in screen
Claro’s Brazilian instructions begin in the Smart TV app with Acesse and the QR-code option. Scan the code shown by that app using the phone camera, then follow the presented access instructions. Keep the television at the relevant screen while completing the handoff.
First decide which account should be used. If several household members have Claro credentials, identify the one associated with the intended offer. Successfully authenticating a different account can leave the viewer at an unexpected package without explaining what went wrong.
Use the documented alternative when appropriate
The same help page offers Outra forma de fazer login for viewers who do not want to use the QR route. It directs them to the Minha Claro username and password. Use the current official app controls rather than treating a QR scan as the only documented way forward.
After signing in, inspect the account and selected programme. A completed login establishes account access; the programme’s current offer still determines whether it can be opened. If a channel is locked, record that separate result rather than repeating the sign-in process indefinitely.
Describe a failed handoff accurately
Note whether the camera could read the code, the phone opened the instructions, authentication completed or the television remained signed out. Add the Smart TV model and app information available to you. That sequence tells support which stage needs investigation.
Keep passwords and temporary sign-in information private. If you capture the screen for support, use the official private route and remove unrelated personal details. This article documents the provider’s procedure; it does not claim that every television model or account has been tested.
Questions answered
Is QR the only documented login option?
No. Claro also documents another-login option using Minha Claro credentials.
Does completing login add every channel?
Login identifies the account; read the selected offer for programme access.
Sources & further reading
Official references for the subjects discussed. Service terms and device software can change.