Use the control that matches this viewing session
The provider locates skip settings in the player gear and, on mobile, in app settings under the anime options. Inspect the current choice before expecting the next episode to behave the same way as the previous one.
For a first viewing, consider whether you want to see the opening or ending material. For a repeat session, a different preference may suit you. Those are editorial choices, not a claim that every programme has identical credits or contains no story material near an ending.
Recognise the documented exceptions
The help excludes live-action works, stage productions and a single video containing multiple episodes from this feature. A missing skip control on such an item is therefore not enough to establish a fault. Check the type of video you selected.
If a regular episode behaves unexpectedly, note the series, episode and approximate position where you expected the control. Compare another episode only if you already have access to it. Do not assume an exception applies to an entire franchise just because one special or compilation is packaged differently.
Report the state precisely
When asking support, describe whether the button was absent, the gauge was grey, a manual press failed or the video itself froze. Include the active skip setting and app version. Those observations keep a feature question separate from a general streaming problem and avoid unnecessary changes to a working account.
Questions answered
What should I do when the skip gauge is grey and stopped?
The official help says it will not skip automatically in that state; use the displayed button manually.
Is OP/ED skip documented for stage performances?
No. The cited exceptions include stage and live-action works, and multi-episode single videos.
Sources & further reading
Official references for the subjects discussed. Service terms and device software can change.