The device and platform
Start from the television app
EPIC ON’s help describes a six-digit code displayed on television. To link the TV, use the signed-in mobile app’s profile area and Activate TV option, or the documented scan route. Begin with the code currently shown by the official TV app.
Do not substitute an account login OTP for that code. The login step proves access to an account; the TV activation step connects a screen to the account already in use. Write down which stage is failing before retrying the whole sequence.
Check the mobile identity before linking
Open the mobile account and confirm that it is the one carrying the access you expect. In a household with several phone numbers or accounts, the device in your hand may not be signed in as the intended subscriber. Successful activation with the wrong account can still leave the desired programme unavailable.
Keep the TV and phone screens in view during the process. If the television generates a new code, use the current one rather than an earlier screenshot. Do not send the live activation screen to a public support thread.
Verify a programme after activation
After the television confirms the link, choose a known programme and inspect its access status. Linking a TV does not create a premium subscription. If a premium item remains locked, compare the mobile account’s active access with the title label instead of repeatedly generating new codes.
Then check the selected profile if you expect a particular viewing history or My List. Profile selection and account entitlement are different layers. Record the point where the result diverges from what you expected: code rejected, link accepted, programme locked or history absent.
Give support the relevant stage
A useful report names the TV device, current app, account route and exact failure stage. State whether the same account opens the programme on mobile. This article reports the official workflow checked on 4 November 2026; it does not claim a hands-on activation test or universal support for every television.
Questions answered
Where does the six-digit TV code go?
EPIC ON documents entering it through Activate TV in the signed-in mobile app profile area, or using its scan route.
Sources & further reading
Official references for the subjects discussed. Service terms and device software can change.