Check the selected film
Midnight Pulp’s caption help documents the player’s globe control and says the CC button appears for eligible titles. A separate help article acknowledges that not all content has captions. The absence of the button can therefore be a title-supply question, rather than a control waiting to be enabled everywhere.
Keep the exact film and year when investigating. If you require captions to watch, inspect that item before organising the evening around it. One film showing captions does not establish a catalogue-wide feature.
Separate three observations
First note whether any caption control is visible. If it is, inspect the offered track. If a track can be selected, check whether the text actually appears in a dialogue passage. Those observations identify different stages of the problem.
Do not spend the whole session repeating the same setting when the desired track is not offered. Record the film, device, app and the control or track you can see. This suggested sequence is not a reported test of the service or a guarantee of subtitles in a specific language.
Ask about the actual missing item
A useful support enquiry names the film and explains whether the control, track or rendered text is missing. The provider can assess that title and route more clearly than a general question about all captions. Avoid relying on broad statements about a title’s legal obligations; this article makes no such assessment.
If captions are essential and unavailable, choose a currently suitable alternative while the question is unresolved. A promised investigation would not establish a release date for a new track. Keep the response scoped to the actual film and edition.
Questions answered
Does every title have a caption control?
The provider describes the control as conditional on the title offering captions.
What should I include in a missing-caption enquiry?
The exact film, device or app, and whether the missing element is the control, track or displayed text.
Sources & further reading
Official references for the subjects discussed. Service terms and device software can change.