Choose the existing-account route
RTVE’s Plus help directs subscribers to “Ya tengo cuenta” or “Acceder” with the credentials used for the subscription. Use that existing-account route when you already pay. A new registration can produce a valid but different account and make an active subscription appear absent. A hypothetical household could have the phone signed into its purchasing account while the television remains in another user’s session. Compare the masked identities privately and keep the subscription record intact. Do not share the password or a complete payment confirmation with a stranger who offers to link the television for a fee.
Link the TV from the Plus context
The official help describes entering Play+, opening the person icon and choosing Vincular TV before following the displayed instructions. Start there rather than assuming that any sign-in elsewhere in the app has completed the necessary link. Keep the television and the phone on the same task until the process confirms its result. If it fails, record whether you could enter Plus, whether the link prompt appeared and what message followed. A list of those stages gives support something concrete to investigate without exposing temporary authentication codes or private account data.
Check the programme after the account is linked
Once the existing account is connected, open the exact programme you intended to watch. RTVE notes that some content can remain geographically restricted even with a Plus subscription, so successful account access is not a promise about every title in every country. Separate an entitlement prompt, a territorial notice and a video error after Play. If the actual problem concerns the subscription area, use the Plus support route with the product and account context. If an entitled video fails, retain the programme and device details. That sequence resolves a shared-app confusion before it becomes an unnecessary second purchase.
Questions answered
Should I search the app store for a separate RTVE Play+ application?
RTVE says Plus is accessed inside the RTVE Play app.
Does a working Plus account remove every geographical programme restriction?
No. RTVE’s Plus help says individual content can still be unavailable in some countries.
Sources & further reading
Official references for the subjects discussed. Service terms and device software can change.