Reference artwork
An old name can still identify the same viewing history
The former Channel 5 and My5 identities were brought together under 5 in March 2025. If a saved instruction still refers to My5, begin with the current official 5 app and help pages rather than treating the older name as another subscription you must buy.
Keep the purpose of the old reference in view. A programme recommendation, an installed television app and an account receipt can retain old wording for different reasons. The rename explains the brand history; the actual current screen and account determine what action is needed.
Find the episode rather than only the channel
The service combines broadcaster programmes, boxsets and curated live channels. A live channel follows its running order, while an on-demand episode is a particular item. Choosing the channel because its name matches a series does not necessarily start that series from the beginning.
For a missed programme, use its title and episode information. For a channel problem, name the actual stream and time. These are better distinctions than assuming that every item behind the same 5 badge uses an identical playback mode.
Favourites and continuing playback have different jobs
A favourite makes something easier to find later. Viewing continuity resumes a programme that has already been started. If a title appears in a list but does not return to the expected scene, compare the account and exact episode before assuming that the saved item is a recording.
An available catch-up window can still end. Saving the programme does not create a permanent video file or extend that window. Use the current programme page to determine whether the item is still offered when you return.
Keep the free account with the intended television
An account can add the service’s personal functions and viewing continuity. If more than one person has used a television, check the active account before comparing its lists with a phone or browser. Separate a sign-in issue from an episode failing after it has opened.
For a useful enquiry, include the device, app identity, programme and visible message. Say whether the issue began with the name change, account pairing or a particular item. Keep passwords and any activation code private rather than including them in a public image.
Questions answered
What happened to My5?
Channel 5 and My5 unified as 5 in March 2025.
Does a favourite make a programme permanently available?
No. A saved favourite is a discovery aid, not a new programme licence.
Sources & further reading
Official references for the subjects discussed. Service terms and device software can change.