Use the email as registered
True Royalty’s help says its account system can treat addresses with different punctuation as separate records. It gives Gmail addresses with and without a dot as an example and also distinguishes gmail.com from googlemail.com. An email provider treating variants similarly does not mean the viewing account system merges them.
Begin with the address on the original confirmation. Preserve its spelling and domain when using the official sign-in or recovery route. Changing it to the version you normally type can send you away from the account you intended to recover.
Check the message before creating another record
The help describes both password reset and, where offered, sign-in by an emailed link. It recommends checking the confirmation and searching for the earlier viewing email. Follow the controls actually shown rather than assuming every account must use the same password screen.
A missing email is a clue, not a complete diagnosis. Check the entered address and relevant inbox folders first. Do not infer that an old payment failed or that a fresh subscription is necessary simply because one address variation did not receive the expected message.
An inaccessible old address needs the genuine support route
If the account is tied to an address you can no longer access, use the provider’s official support process. Keep the original account and purchase context available privately. This guide does not ask you to publish receipts, card details or sign-in links.
The reviewed page concerns direct True Royalty account recovery. It does not verify that a saved Amazon channel purchase creates the same direct account. Identify the original seller before applying these instructions to a hosted arrangement. Successful account recovery and actual programme playback remain separate checks.
Questions answered
Can dropping a dot from a Gmail address matter here?
The provider explicitly says its system can treat the punctuated and unpunctuated addresses as separate accounts.
Does a missing recovery email prove I need another subscription?
No. Check the exact original address and official support route before drawing that conclusion.
Sources & further reading
Official references for the subjects discussed. Service terms and device software can change.